1. Who we are
Devon Marketing Services is a trading name of Screens Normally Ltd, registered in England and Wales (Company No. 09313719), VAT No. 202 3130 83. Registered address: Chariot House, 44 Grand Parade, Brighton, East Sussex BN2 9QA. References to "we", "us" or "DMS" mean Screens Normally Ltd trading as Devon Marketing Services. "You" or "the client" means the person or business purchasing our services.
2. How we work together
Before any work begins, we'll agree in writing what we're doing, what it costs, and what the deliverables are. That agreement (a written proposal, email confirmation or signed brief) forms the contract between us alongside these terms. Nothing starts until that agreement is in place and your deposit has been received.
3. Payment
We require a 50% deposit before any work begins. The remaining 50% is due on delivery of the final work — before files are handed over or a website goes live. All prices are exclusive of VAT unless stated otherwise.
Payment is due within 15 days of invoice. If payment is not received within 15 days, we reserve the right to pause or suspend work until the account is settled. Overdue invoices may be subject to statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
We reserve the right to retain ownership of all work — including files, designs and website code — until payment has been received in full.
4. Revisions and scope
Each project includes the number of revision rounds stated in the agreed proposal. Additional revisions or changes that fall outside the original agreed scope will be quoted separately and charged accordingly. We'll always tell you before doing any work that would incur additional charges.
Changes to the brief after work has begun may affect the timeline and price. Significant changes may require a revised proposal.
5. Your responsibilities
To do our best work, we need you to provide clear feedback within a reasonable timeframe. If a project stalls because we're waiting for content, feedback or approvals from you for more than 30 days, we may invoice for work completed to date.
You are responsible for supplying any content, images, information or materials needed for the project in a timely manner. We'll let you know what we need and when.
6. Intellectual property and ownership
Once final payment has been received in full, all rights to the completed work transfer to you. Until then, all work remains the intellectual property of Screens Normally Ltd.
We retain the right to show completed work in our portfolio and for promotional purposes, unless you specifically ask us not to in writing.
7. No trademark or copyright checks
We do not carry out trademark searches, copyright clearance checks or intellectual property infringement assessments of any kind. We are not lawyers.
We will create logos, copy, website content and other marketing materials to the best of our ability based on your brief. However, we make no warranties that the work we produce is unique, free from similarity to existing designs or content, or available for trademark registration.
It is your responsibility to seek independent legal advice if you wish to check whether a logo or other creative work is available for trademark registration or whether it may infringe existing rights.
Once you approve and accept any creative work, you take on full responsibility for that content — including any risk of third-party claims relating to design similarity, copyright or trademark infringement.
8. Limitation of liability
Our total liability to you in connection with any project is limited to the total fees paid by you for that specific project.
For example: if you have paid us £500 for a logo, our maximum liability in any dispute relating to that project is £500. We are not liable for any loss of profits, loss of business, indirect or consequential losses of any kind, even if we have been advised of the possibility of such losses.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
9. Content approval and sign-off
When you approve a design, website, piece of copy or any other deliverable — whether in writing, by email or verbally — you confirm that you are happy with the work and take responsibility for it. We will always seek clear approval before finalising anything.
Once work has been approved and signed off, any further changes are treated as a new brief and may be subject to additional charges.
10. Website hosting and maintenance
Unless we have specifically agreed to host your website, hosting is your responsibility. We will hand over all website files and access credentials on receipt of final payment. We are not responsible for any issues arising from your hosting provider.
Where ongoing maintenance is agreed separately, the terms and pricing of that arrangement will be set out in a separate agreement.
11. Cancellation
If you wish to cancel a project after work has begun, you remain liable for the costs of any work completed to date. The deposit is non-refundable once work has started.
If we are unable to complete a project due to circumstances on our side, we will refund any fees paid for work not yet completed.
12. Confidentiality
We treat all information you share with us as confidential and will not disclose it to third parties without your consent, except where required by law.
13. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to these terms
We may update these terms from time to time. The version that applies to your project is the one in place at the time your proposal is agreed.
Last updated: March 2026